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Understanding the Box lights

box

This article explains the meaning of your BOX lights.

These lights play an important role when diagnosing an issue.

To learn more about La BOX, please read the guide.

 

 

 

 

 

 

 

 

 

 

 

 

Power light:

noir
Off
La Box is turned off.
vert
Steady
Normal operation.
vert
Blinking
La Box is starting.
orange
Blinking
La BOX is restarting in update mode. Wait 15 minutes. Do not restart. Contact Customer Service if the status does not change.

 

Ethernet light:

noir
Off
No powered network device is connected to Ethernet. Check the cables.
vert
Steady
At least one connected network device is on.
vert
Blinking
At least one connected network device is generating traffic.


USB light :

noir
Off
No USB device is connected. Refer to the guide to learn more about the USB ports.
 vert
Steady
At least one supported device is connected.

 

Broadband :

vert
Slow blinking
Synchronizing. If the light status does not change, check the cables and restart.
vert
Steady
La BOX is synchronized. Normal operation
vert
Quick blinking
La BOX is synchronized and there is traffic on the network.

 

Internet light:

noir
Off
The BOX is not set up. Restart and wait 15 minutes. If the light remains off, contact Customer Service.
rouge
Steady
The Internet connection has failed. Restart. If the light does not change, contact Customer Service.
vert
Steady
The Internet connection is OK.
vert
Blinking
The Internet connection is being used (traffic).

 

Upgrade light :

 noir
Off
There is no current upgrade.
 bleu
Steady
An upgrade will start soon. Do not restart.
 bleu
Blinking
Upgrading. Do not restart. The BOX will restart after the upgrade.

 

Wi-Fi light:

Refer to the article Securing the Wireless Network.

 

Voice light:

Refer to the article Connecting to the Unlimited Telephone Service.

 

TV light:

This light is not activated.

 

Back to the previous page

 

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Understanding the Box lights

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