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Administrative Questions

My name has changed. What should I do?

Just send us a request with a copy of your new ID. Be sure to note your account number on your request.

 

I would like to change my subscription. What should I do?

Contact us or visit our store with your account number. We will explain the procedure depending on your needs.

 Monaco Telecom Customer Service

+377 99 66 33 00

Monaco Telecom Store

9 Rue du Gabian

98000 Monaco

 

I would like to change my options. What should I do?

For questions relating to your subscriptions, please contact us.

 

My personal data is not correct. What should I do?

You can change your personal data directly on your Account at www.monaco-telecom.mc. To change your bank information, please contact Customer Service.

 

Can I ask another person to subscribe for me?

Yes. This person needs a proxy form and a copy of your ID card.

 

I live in someone's home. Can I have my own subscription?

Yes, as long as the person you leave in gives you a proxy to install a telephone line or an Internet access. Proof of residence and a copy of his/her ID card are required.

 

I want to cancel my subscription. What should I do?

For a television, Internet, or landline subscription:

Download, fill out, and sign the cancellation form, and return it by registered mail with acknowledgement with a photocopy of your ID card.

For a mobile telephone subscription:

Contact Customer Service at 99 66 33 00.

 

I would like to give my subscription to another person. What should I do?

For landline or mobile telephone subscriptions, just download and fill out the form below. The document must be signed, and sent to us with a copy of both parties' IDs. If you are a company, you must also attach an RCI form dated less than three months.

Click here to download the form.

For Internet and television subscriptions, this is possible under specific conditions. Please contact us for more information.

 

Where can I get a copy of the Monaco Telecom paper phone directory?

Every year in June, Monaco Telecom sends a distribution flyer ("bulletin de distribution") to all of its subscribers. To get a copy, fill out this flyer and go to the nearest post office. You may also access the phone book at www.pagesjaunesmonaco.com.

 

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Administrative Questions

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