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Troubleshooting the Internet Connection

For customers with a Wi-Fi connection, click here.

First steps:

1. Check the Box display.

If the display shows Synchro KO, check the cabling. If the problem continues, contact Customer Service at Monaco Telecom.

If the time or channel number is displayed, this means that all services are operational.

2. Check the cabling:

Check the connection of the coaxial cable.

prisetv

Check the electrical connection.

acadaptor

3. Restart La BOX.
- Press the ON/OFF button at the back of La BOX.

on off

 

- Wait about 5 min, then press the button again to restart La BOX. If there is still no connection, check the box display.

This triggers a first diagnostic on the origin of the issue.

If the Internet connection is still not restored after these tests, please contact Customer Service at Monaco Telecom.

Customer Service

Your Customer Service is available seven days a week.

TELEPHONE

+377 99 66 33 00

 

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Troubleshooting the Internet Connection

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